Wednesday 15th February 2017 – 12:30pm (AEST)
How do you attack a process improvement projects and avoid the big mistakes?
Craig Reid is CEO of The Process Improvement Group, an Australian consultancy that specialise in helping complex organisations to achieve world class efficiency and customer experience. He's also the author of "The Process Revolution - Transforming Your Organisation with Business Process Improvement".
His consultancy has helped organisations such as Chartered Accountants ANZ, Westpac, CBA, Macquarie Bank and Teachers Mutual Bank make their customers happier and save millions of dollars at the same time.
We will explore Craig’s expertise in the area of process improvement, and how you can use his approach and frameworks in your own projects. You'll hear about: